We understand the importance of first impressions
In every business, customer relationships form the foundations of success and having the people to professionally communicate your company ethos, values and professionalism is paramount in achieving consumer loyalty, ultimately prolonging the customer lifespan. With this said, Customer Services are often the first point of contact for your customers with their opinion being formed with that first ‘hello’. Due to today’s demanding customer and expectations of a quality service, their loyalty will often stay or go, solely based on their service satisfaction.
Ensuring your service standards are industry leading is paramount to your success but finding the employees to facilitate these standards can often be a challenging task. Encore has experience in supporting a large number clients on their customer service vacancies via our successful Industrial division without providing a standalone service.