IT Field Support Engineer

£0 - £22000 per annum, Benefits: Up to £22,000 dependent upon experience plus uncapped bonus payments Extensive training package and support 25 days annual leave
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IT Field Support Engineer - Leicester
The Company - Encore Personnel
Would you like to be part of one of the UK's leading permanent and temporary recruitment businesses
 
We are keen to recruit the best talent into our company in order to share in our success!


Essential

  • At least 2 years experience of providing 1st Line IT Support.
  • Excellent problem management and troubleshooting skills.
  • Strong customer service skills with the ability to use effective questioning to understand the end users IT issue.
  • Provision of onsite technical support with the ability to communicate professionally with internal staff and external 3rd
  • In depth working knowledge of Windows 10.
  • Administration of Active Directory and Office 365 Admin.
  • Good understanding of networking technologies such as Routers, Switches, Firewalls, Wireless devices, LAN/WAN and TCP/IP.
  • Experience of supporting Anti-Virus solutions.
  • Configuring, Installing and Troubleshooting printer and network enabled MFDs.
  • Supporting Android mobile phones (Configure/Setup/Troubleshoot)
  • Administration of Asset Management of necessary IT equipment and software.
  • Ability to produce documentation for internal IT processes.
  • Ability to work on your own when required.
  • Awareness of Cyber-Security and best practices and technologies around it.
  • Self-motivated with the desire and enthusiasm to learn and keep technical skills updated
  • Full driving license and use of own car.
  • Travel to Encore locations as a minimum 2 days per week
  • Cover 7.5hr shift of 7:30am to 6pm
  • Cover of Out of Hours Support on a rota basis
 
Desirable
  • Supporting in-house applications such as CRMs, Payroll software & Accounts software.
  • Exposure to VoIP telephony services.
  • Microsoft certification in Windows 10.
  • Previous experience of working within the Recruitment Industry
 
 

 
 Our Package
  • Up to £22,000 dependent upon experience plus uncapped bonus payments
  • Extensive training package and support
  • 25 days annual leave plus bank holidays which increases in line with length of service, additional days off for birthday, moving house and 100% attendance.
  • Private Healthcare and pension
  • Discounted Gym memberships and much more!!

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