Contract Manager

£25000 - £29000 per annum, Benefits: Healthcare, Half Day Holiday on your Birthday, Competitive Bonus Scheme

Job Title: Contract Manager

General Purpose:

To offer excellent recruitment services and delivery to our client requiring temporary workforce solutions. To ensure all labour supplied meets with the client's needs and that relevant management information is available. Responsible for running of the on-site contract and being the main point of contact for Key stakeholders.

Reports to:

Senior Contract Manager

Direct Line reports:

Contract Coordinators
Ancil workers and Lead Colleagues (if applicable)


• Accountable for ensuring the payroll process is delivered in line with company deadlines
• Accountable for accuracy of workers plan each week and ensuring all workers are uploaded ready for payroll
• Submit proposal for Ancillary Workers needed each week and completing timesheets
• Ensuring all new starters are in the worker plan with all legal documents and site specific paperwork attached to their online file
• Accountable for ensuring the Daily reporting of the figure book is complete

• Monitor the sites stationary and proposing PPE orders to the Senior Contract Manager for ordering
• Responsible for monitoring of Ancillary Workers hours each week to ensure they do not work over agreed hours ( if applicable)

• Recruit, train, develop and motivate staff within your team.
• Resolve any onsite issues with temporary workforce such as staff welfare concerns and complaints
• Ensure all temporary workforce return to work's have been completed and uploaded to their online worker file
• Carrying out performance reviews for temporary staff and onsite team
• Responsible for complying with GLAA regulations and Stronger Together to ensure the site is a safe and ethical place of work for temporary staff to work
• Management of task lists for onsite team
• Management of performance reviews, appraisals and SWA's( if applicable) for onsite team
• Responsible for creating targets for onsite team for continuous development (If applicable)


• Develop a strong relationship with our client to gain deep understanding of their business and recruitment requirements
• Completion and management of daily task lists for the onsite team (if applicable)
• Responsible for recruitment planning and ensuring all staffing requirements are filled each shift
• Responsible for managing the performance and output of each flexi-worker, looking to increase this in order to increase profitability for Encore
• Resolve and troubleshooting issues and putting proactive measures in place to ensure continued client satisfaction
• Respond to staffing issues and resolving shortfalls in attendance and creating solutions to ensure KPI's are met
• Deliver weekly/monthly KPIs in client facing meetings with support from Senior or Regional Manager
• Deal with any client requests within a timely manner whilst managing expectations of the client

How Performance is measured:

• Yearly employee performance management cycle ( yearly appraisal & 2 sets of targets)
• Client SLA adherence
• Fulfilment of requests
• Colleague Attrition
• Admin Excellence
• Admin Audit

Physical: Neat, tidy and professional appearance

Experience: Full driving license
Evidence of at least 2 years proven track record of contract management in a managed services environment.

Key Skills: Leadership skills
Ability to plan ahead and organize the work of others
Excellent communication at all levels
Confronts issues immediately and assertively
Ability to work under pressure
High degree of listening skills
Arithmetical competence
Display administrative skills
An enthusiasm for problem solving
Good time manager
Monetary reward

Circumstance: Will need to be willing to commute and to be contactable outside of office hours

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