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Customer Support Assistant -Commercial Vehicles

£20000 - £25000 per annum
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Job title:    Customer Support Assistant
Sector:       Commercial Vehicles - Telematics
Location:   Leicester
Salary:       Up to £25k (Negotiable, depending on experience)
Benefits:    Christmas Annual Bonus, Generous holiday allowance and pension scheme
Permanent position
 
This company is a leading manufacturer of commercial vehicle parts with a huge portfolio of products. They have recently injected significant  investment in new production technology and equipment in order to scale up their UK production.  This forward thinking, innovative company have developed their own Telematics systems which are revolutionising fleet management of temperature controlled vehicles
Due to extensive growth within their Trailer Telematics division they are looking to recruit a Customer Support Assistant to ensure that clients are supported throughout the sales and product life cycles
 

  • You will be supporting the sales process by preparing presentations and tender documents. Supporting customers with value added suggestions to help with their user experience (some of this may be customer facing)
  • Commissioning of telematics hardware on technical & customer portals.
  • Ensure the sales order fulfilment process runs to plan by checking that stock control and stock ordering are all maintained.
  • Support customers with hardware preparation and set-up
  • Participate in regular product and service development cycles to enhance the customer offering.
Ideal experience
  • Previous experience of working in a sales, customer or Technical support role within a commercial vehicles environment would be ideal
  • Knowledge/experience or Interest in technology, communications or telematics
  • Technically savvy with a great customer centric attitude
 
If you are looking to work in a forward thinking environment where you will feel included and valued then please apply with your CV

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