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Contract Manager

£25000 - £29000 per annum, Benefits: Healthcare, Half Day Holiday on your Birthday, Competitive Bonus Scheme

Job Title: Contract Manager

General Purpose:

To offer excellent recruitment services and delivery to our client requiring temporary workforce solutions. To ensure all labour supplied meets with the client's needs and that relevant management information is available. Responsible for running of the on-site contract and being the main point of contact for Key stakeholders.

Reports to:

Senior Contract Manager

Direct Line reports:

Contract Coordinators
Ancil workers and Lead Colleagues (if applicable)


• Accountable for ensuring the payroll process is delivered in line with company deadlines
• Accountable for accuracy of workers plan each week and ensuring all workers are uploaded ready for payroll
• Submit proposal for Ancillary Workers needed each week and completing timesheets
• Ensuring all new starters are in the worker plan with all legal documents and site specific paperwork attached to their online file
• Accountable for ensuring the Daily reporting of the figure book is complete

• Monitor the sites stationary and proposing PPE orders to the Senior Contract Manager for ordering
• Responsible for monitoring of Ancillary Workers hours each week to ensure they do not work over agreed hours ( if applicable)

• Recruit, train, develop and motivate staff within your team.
• Resolve any onsite issues with temporary workforce such as staff welfare concerns and complaints
• Ensure all temporary workforce return to work's have been completed and uploaded to their online worker file
• Carrying out performance reviews for temporary staff and onsite team
• Responsible for complying with GLAA regulations and Stronger Together to ensure the site is a safe and ethical place of work for temporary staff to work
• Management of task lists for onsite team
• Management of performance reviews, appraisals and SWA's( if applicable) for onsite team
• Responsible for creating targets for onsite team for continuous development (If applicable)


• Develop a strong relationship with our client to gain deep understanding of their business and recruitment requirements
• Completion and management of daily task lists for the onsite team (if applicable)
• Responsible for recruitment planning and ensuring all staffing requirements are filled each shift
• Responsible for managing the performance and output of each flexi-worker, looking to increase this in order to increase profitability for Encore
• Resolve and troubleshooting issues and putting proactive measures in place to ensure continued client satisfaction
• Respond to staffing issues and resolving shortfalls in attendance and creating solutions to ensure KPI's are met
• Deliver weekly/monthly KPIs in client facing meetings with support from Senior or Regional Manager
• Deal with any client requests within a timely manner whilst managing expectations of the client

How Performance is measured:

• Yearly employee performance management cycle ( yearly appraisal & 2 sets of targets)
• Client SLA adherence
• Fulfilment of requests
• Colleague Attrition
• Admin Excellence
• Admin Audit

Physical: Neat, tidy and professional appearance

Experience: Full driving license
Evidence of at least 2 years proven track record of contract management in a managed services environment.

Key Skills: Leadership skills
Ability to plan ahead and organize the work of others
Excellent communication at all levels
Confronts issues immediately and assertively
Ability to work under pressure
High degree of listening skills
Arithmetical competence
Display administrative skills
An enthusiasm for problem solving
Good time manager
Monetary reward

Circumstance: Will need to be willing to commute and to be contactable outside of office hours

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Food Production Operative

£10 - £17.25 per hour

Food Production: Poultry Factory
~ Immediate Start ~Food Production Operatives
Location: Scropton Derbyshire DE65
Salary: £10ph-11.50ph
OT rates: 15.00ph-17.25ph
Days, incl. Weekends and nights
The working hours are 8h/day as follows:
Mon to Fri, with start at 6 AM; Tue to Sat, with start at 5.30 am; Tuesday to Sat, with start at 7 am ; Tuesday to Saturday , with start at 10 pm Hours may be flexible, ending hours may vary as overtime is available
Duties of Packing Operative

  • Working on a production line
  • General factory cleaning around your work station
  • As a trainee butcher you need to be following the team leader's instructions
  • Training provided
Benefits of Packing Operative
  • Immediate starts are available
  • Flexible hours available to work around childcare
  • Staff Sales, Free Car Parking
  • Temp to Perm opportunities available
The work is temporary but on an on-going full time basis.
Requirements of Packing Operative
  • The candidate is able to travel to Scropton DE65 area
  • The candidate is able to work in a Poultry meat environment
  • The candidate is able to start immediately.
Please apply and we will contact you asap.

Packing Operative

£9 - £10.30 per hour, Benefits: £25 refer a friend

Warehouse / Packing / Production

  • Free transport from Derby Paid travel for Derby temps Free meal vouchers on first day *
~ Immediate Start ~ Ongoing work ~ full training provided ~
Location: Burton On Trent DE14
Full Time: Monday to Friday (You can Choose the shift)All shifts available (AM, PM, Night, Weekends)
AM shifts can earn up to £18 p/h on weekends. PM shifts can earn up to £18.90p/h on weekends. Nights can only earn up to £15.45 due to set shifts. - (no double time for nights)
 AM 06:00-14:00 - £9ph
 PM 14:00-22:00 - ) £9.45ph
 Nights 22:00-06:00 - £10.30ph
Part Time
 Saturday & Sunday 10:00-22:00 -
 Friday & Saturday 22:00-10:00
OT: x1.5 mid week and Saturday / double time on Sunday must work 40 hours before rates apply.
Public Transport available
Previous warehouse experience is beneficial but NOT required!
Weekly Pay
Employed Status
Free Parking on site
Training is provided
Room for progression
Permanent roles
On-going Temporary work
OVERTIME Available after 40h
Warehouse Operative duties:
Order Picking and Packing
Manual loading and unloading
General housekeeping
Visual quality checking
Apply now to find out more about the role and book in for an interview.

IT Field Support Engineer

£25000 - £28000 per annum

IT Field Support Engineer
The Company
Would you like to be part of one of the UK's leading permanent and temporary recruitment businesses? With a turnover of £58.5m for 2016 Encore continue to go from strength to strength.
Encore have recently been announced in the London Stock Exchange's landmark report the '1000 Companies that inspire Britain.' This report showcases the UK's most inspiring and fast growing companies.
The Sunday Times Fast Track 100, ALP, REC Audited, Investors in People and Best Recruitment Company To Work For are just a handful of the accreditations we carry.
We are keen to recruit the best talent into our company in order to share in our success!


  • At least 2 years experience of providing 2nd Line IT Support.
  • Excellent problem management and troubleshooting skills.
  • Strong customer service skills with the ability to use effective questioning to understand the end users IT issue.
  • Provision of onsite technical support with the ability to communicate professionally with internal staff and external 3rd
  • In depth working knowledge of Windows 10.
  • Administration of Active Directory and Office 365 Admin.
  • Good understanding of networking technologies such as Routers, Switches, Firewalls, Wireless devices, LAN/WAN and TCP/IP.
  • Experience of managing and maintaining Anti-Virus solutions.
  • Configuring, Installing and Troubleshooting printer and network enabled MFDs.
  • Supporting Android mobile phones (Configure/Setup/Troubleshoot)
  • Administration of Asset Management of necessary IT equipment and software.
  • Ability to produce documentation for internal IT processes.
  • Ability to work on your own when required.
  • Awareness of Cyber-Security and best practices and technologies around it.
  • Self-motivated with the desire and enthusiasm to learn and keep technical skills updated
  • Full driving license and use of own car.
  • Travel to Encore locations as a minimum 2 days per week
  • Cover 7.5hr shift of 7:30am to 6pm
  • Cover of Out of Hours Support on a rota basis
  • Supporting in-house applications such as CRMs, Payroll software & Accounts software.
  • Exposure to VoIP telephony services.
  • Microsoft certification in Windows 10.
  • Previous administration experience with Sharepoint
  • Previous experience of working within the Recruitment Industry
  • Hands-on experience managing a SQL server
  • Experience of report writing with SQL Management Studio.
  • Experience of MS Azure cloud based services
 Our Package
  • Up to £28,000 dependent upon experience plus uncapped bonus payments
  • Extensive training package and support
  • 25 days annual leave plus bank holidays which increases in line with length of service, additional days off for birthday, moving house and 100% attendance.
  • Private Healthcare and pension
  • Discounted Gym memberships and much more!!