We’re pleased to announce that our new Customer Relationship Management (CRM) system is set to launch next month (October).
The new web-based software will support our consultants with the on-boarding of new candidates, creating a much swifter online registration process and virtually removing the need for face-to-face form filling and manual documentation, bar the requirement of providing a physical copy of ID.
Operations Manager for Managed Services Kim Blackburn, who has overseen the operational-related development and implementation of the new CRM, said: “Historically the registration process has been the most time-consuming part of a candidate’s journey – for them and for us – due to the duplication of various documentation collection. Our new CRM system removes duplication. In essence, a new candidate to Encore will apply for a role and will then be ‘set up’ on our internal system, requiring minimal input from them ongoing. As well as registration functions, the system also offers a contract e-signing feature which removes another manual task from the process of registering as a candidate.
“We’ve calculated that the implementation of our new CRM tool will save candidates, on average, an hour each and our consultants will save 10-12 minutes per candidate. Given that we registered approximately 15,000 candidates last year, this bodes very well for our efficiency as a business, saving us in the region of 3,000 hours – that’s 125 days of form filling – annually.”
The new mobile and tablet friendly system will also create a more streamlined and seamless service for the candidates themselves, offering us a better level of reporting and accuracy in terms of where an individual candidate is on their recruitment journey and more effective channels of communication for relaying updates on interviews and contract information.
Managing Director at Encore Personnel Pete Taylor added that the new system’s benefits would be felt across the business immediately, given the breadth of its functionality which will allow for better anticipation of a client’s immediate needs, better segmentation and speedier communication.
He said: “2020 has served up the most challenging business conditions in modern history – with the recruitment sector under greater strain than ever before in terms of placing the right candidates in the right roles and ensuring temporary workers are recruited ethically and efficiently while working closely with our clients to build and deliver robust recruitment and retention plans on a proactive basis.
“Investing in cutting-edge technology to support our extraordinarily hard-working teams means we can offer the very best service possible to our clients and the most enhanced experience possible to our candidates.”