Customer Service Recruitment focuses on more than just the inbound/outbound communication by phone, so finding colleagues who have multiple skills in professional communication is paramount in ensuring your contact centre is providing valuable customer experience for your customers.
The change in customer behaviour and expectations means they are demanding more from customer support teams due to a change in the way technology is developing in which customers now expect to be able to communicate via several different ways. For example, communicating clearly and concisely by email is an imperative skill in today’s modern world.
By creating a dynamic customer support team, your business has the foundations to create a first-class user experience whilst is likely to ensure you benefit from repeat custom again and again. You can drive sales and create lasting consumer life-cycles by being more than just a customer service division.
Our extensive knowledge of the local markets allows us to source the suitable candidates for your positions whilst working in line with our innovative recruitment solutions.
With a candidate database of over 100,000 provides immediate access to the best talent in your area covering all levels of positions.
We recruit for, although not limited to:
- Contact Centre Advisors
- Bi-Lingual Customer Service Advisors
- Team Leaders
- Complaint Handlers
- Customer Service Advisors
If you value a company that gets to know the ins and outs of your operation, culture, values and you have a Contact Centre division that is struggling to find the talent, then look no further than Encore Contact Services.