A solution that works for Phoenix Foods

CASE STUDY

phoenixPhoenix Foods are experts in new product development and the manufacture of dry powdered and granular food products, supplying to companies and brands including Green and Blacks, Whittards of Chelsea, Tesco and ASDA.

The Challenge

Phoneix Foods approached us we knew our menu of services would tantalise their taste buds.

During peak periods of business the incumbent recruitment partner was unable to operate at the required service levels.

This was a major issue for Phoenix Foods. Furthermore, the company had serious concerns about the compliance of supplied workers. That’s when we stepped up.

The Solution

It was our duty to provide Phoenix Foods with the perfect specialist temporary recruitment solution.

As soon as we took over the contract we immediately set about embedding our team in Phoenix Food’s business. We took ownership of Phoenix Foods’ agency induction programme. Our team now carries out all agency staff inductions, including site familiarisation tours and a written induction programme.

We shared information too, which is a real bonus for Phoenix Foods when it comes to compliance. Our unique online HR Portal allows Phoenix Foods to access important documentation about staff at the click of a mouse. Our portal hosts details of all new starter inductions, along with right to work documentation, test results and medical declarations, plus AWR reports, Holiday Pay and Return to Work forms.

Our intelligent daily cost scheduling allows directors to monitor spend for a day / week, so that they can closely monitor fulfilment of bookings. We use this information as a timesheet, saving Phoenix Foods both time and money inputting data.

The Results

We always intend to provide peace of mind and that’s exactly what our solution delivered.

We started out supplying Phoenix Foods with staff operating as packers on a production line. We have now become an integral part of their business, supplying Line Leaders, Line Setters, Mixers and trained Hygiene Operators, as well as administrative staff.

We understand Phoenix Foods’ business. This knowledge has allowed us to operate at a fulfilment rate of over 99%, with a sole supplier agreement and a fantastic platform to work with Phoenix Foods as the company grows in the years to come.