Guaranteed Quality

We take our responsibilities to you very seriously and that is why we make sure that we have procedures in place to ensure the quality of our service.

Verbal and written references are taken on every suitable member of staff we employ to ensure their suitability for our customers.

Our team co-ordinators and Account Managers work with you so that productivity targets and work standards are at the levels agreed in the Key Performance Indicators set up at the beginning of a contract.

A full appraisal of all parts of our agreement is conducted at a time that suits you. We use these appraisals to address any issues and to agree changes and improvements to our service.

Finally, in the rare case that a member of the Encore team is considered unsuitable for their role and we are told within 8 hours then we will provide a replacement and waiver for the hours initially accrued.