Control staff turnover

Develop and maintain skills

There is a strong business case for developing your staff as it will help ensure that your business runs smoothly and with consistent good results.

Providing training and development will have a time and cost impact on your business. It is important to retain the benefits of that investment within your business rather than lose it if trained staff leave.

Skills development can help prevent excessive turnover, especially if the skills are seen to be relevant to the person and the business and are readily put into practice. Your business' expectations for staff development need to be fair and well communicated. Staff expectations about their training and prospects need to be understood early on.

Training and development can be delivered by experienced workers through on-the-job training or from external sources such as training organisations or consultants. See our guide on how to  fit the training to your needs .

Leadership and people management

The culture in your business can influence retention of staff, and is often defined through leadership. You can foster leadership skills in your staff that will promote a culture they want to belong to.

People who feel good about their development and contribution to the business are likely to reflect this in the way they help drive the business forward, and develop other workers.

Finally, remember that good people management helps keep good staff.  A poor relationship with a manager - who may be skilled in other areas - is one of the main reasons why workers decide to leave. Therefore, you may want to train your staff to coach and supervise other people.

Subjects covered in this guide

• Introduction
• Factors affecting staff turnover
• Improve your management of staff turnover
• Manage staff turnover
• Develop and maintain skills
• Checklist: controlling staff turnover
• Here's how improving procedures helped us manage staff turnover

 

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