Control staff turnover

Checklist: controlling staff turnover

Staff turnover can lead to your business gaining fresh ideas and skills, but too high a level of turnover can damage the infrastructure of your business.

You will be better prepared for dealing with leavers if you understand why people leave, and if you structure a programme to manage staff effectively from the time they are recruited. Make sure you:

• keep records of leavers
• find out why people leave through exit interviews and consultation
• monitor your rate of turnover at regular intervals
• benchmark your staff turnover
• address issues facing new joiners and long-term workers
• analyse your business culture
• refine your recruitment and selection process
• review and benchmark your pay and benefits policy
• assess your training, development and promotion policy
• refine your appraisal process and management of individual/team performance
• review your work-life balance arrangements - are your workers able to manage both their home and work commitments?
• assess the management style of your business
• formulate contingency plans for coping with leavers
• create and regularly review succession plans
• examine your staff and your managers' leadership styles

Subjects covered in this guide

• Introduction
• Factors affecting staff turnover
• Improve your management of staff turnover
• Manage staff turnover
• Develop and maintain skills
• Checklist: controlling staff turnover
• Here's how improving procedures helped us manage staff turnover

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