Inform and consult your employees

The role of training

Training managers and employees in communications skills and techniques can improve your business' communications and consultation practice.

Employees can benefit from understanding the information they are given and it can encourage them to take a more active role in the communications and consultation process. Training can help trade union representatives take a fuller part in communications and consultation.

Courses can help foster the idea of employee involvement and act as a form of communication in themselves, eg they can be a useful way to give employees information on their employment. Training managers and employees can also work to help break down any barriers between them.

Training can help managers to:

• understand the importance of good communications and consultation policy
• understand their roles
• encourage those employees who have problems communicating

See our guide on  skills and training for directors and owners .

Useful courses for your employees and managers may cover:

• joint working methods
• effective meetings
• presentation skills
• listening skills
• effective business writing
• interviewing techniques

Find training on topics such as consultation, negotiation and mediation at the Acas website .

As with any training, it is a good idea to periodically evaluate the effectiveness of the training course. See our guide on how to  evaluate your training .

Subjects covered in this guide

• Introduction
• Why good communications are important
• Legal requirements for communications
• Consulting your employees
• Communicating and consulting - ways and means
• The art of good communication
• Examples of good practice
• The role of training
• Here's how asking employees for ideas improved our business

 

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